Track your order
Enter your order number or your tracking number.
Your order number starts with LAB and is in your order confirmation email. Your tracking number is in your shipping email.
Add to your setup while you wait
Your Player 2 price: 30% off a second console
Two-player games and Pokémon trading with the WiFi dongle, or a gift for someone else. Same 20,000+ games, same 2-year warranty.
RetroLab
The classic upright handheld.
Each console needs its own dongle to play or trade together.
RetroLab Horizon
The same games in a landscape layout.
Each console needs its own dongle to play or trade together.
Discount applied automatically at checkout. Use the same email as your first order. One per customer.
Only showing what you don't have yet.
Ships separately. The warranty has nothing to ship.
Delivery questions
My tracking hasn't changed for a few days
That's normal while a parcel is on a flight, clearing customs or moving between carriers. It updates again at the next scan.
It says delivered but I can't find it
Check around your property, any safe place and with neighbors. Your local courier's tracking often shows where it was left. Still can't find it? Contact your local courier directly (their details are on this page). They can confirm exactly where it was left.
Can I change the delivery address?
Until your order is packed, you can change it on this page: look up your order with your order number and email, then press Edit address. Once it has shipped we can't change the address, but your local courier may let you redirect it or choose a safe place on their website.
Who is my local courier?
When your parcel reaches your country it's handed to a local delivery company. Their name, tracking number and contact details appear on this page as soon as they have it.
Questions about your order? Email us at support@retrolabconsoles.com · Mon-Fri, 9:00-17:00